Participants will practice using simulations, case studies and class discussion of real-life situations – preparing specifically for the customer issues they will actually encounter in the field.
This course teaches the superior service in the healthcare industry. Delegates will learn how to develop and maintain a positive attitude, show extra attentiveness to patients, use customer-friendly language, and deal effectively with complaints and problems. Finally, delegates will learn how to build rapport with customers, interpret non-verbal communication skills, provide quality customer service over the telephone, and communicate effectively through e-mail.
This course will help you determine what your patients want, and evaluate the service provided