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Quality Assurance and Quality Control


This course will introduce you to the concepts of Quality control , help you produce and implement business and quality plans that are most appropriate to your organization. The course will walk you through the process improvement methods-Six Sigma concepts to identifying process improvement areas.

On this 5 days course, you will

  • Understand the value of implementing Quality to improving your business performance.
  • Determine which of the alternative Quality Management Strategies would be most appropriate for your organization, and implement improvement plans
  • Learn how to produce and implement an improvement plan to embed Quality Management methodologies and culture if continual improvement.
  • Learn about the tools used for process mapping and the concept of lean operations; understanding the difference between the internal process and customer experience
  • Learn how to define and monitor the business KPIs necessary for performance improvement internally and from the customer perspective.
  • Explain what “six sigma” refers to and why it is relevant to process improvement

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