Boulevard Plaza, Tower 1 - Level 14 - Emaar Boulevard - Dubai - United Arab Emirates
+ 971 (4) 368 0915
+ 971 (4) 455 8556

Service Academy

About The Service Academy Platform

  1. Leap to success provides leading-edge, service training
  2. focuses on changing the service mindset ,behaviors; & builds the foundation blocks for customer service skills
  3. We provide topics and products for a variety of customer service concerns, in many industries.
  4. We create a customized stories and cases
  5. Align Employees around service pledge
  6. Our workshop varies from half day training into 5 days interactive training.

Areas to Cover

Our Service Solution allows your organization to move from fluff to tough and from good to great. We help you to further improve the service performance and productivity, increase your market reputation, achieve growth in your client portfolio and distinguish your organization as trusted service provider.

Our solution covers the following areas

  1. Process
  2. Strategy & Culture
  3. People

SERVICE CURRICULUM

ABOUT SERVICE

Creating a customer service culture requires a commitment; however, sustaining a service culture requires continues involvement. Leap to success provides you with a 1 year service consultancy initiative to transform your service from reality to a dream! This process is catered to better suit the organizational requirements and market engagement. Our process is easy, clear and efficient. During the implementation of our 9 steps service transformation you will feel the change from within!

ONE YEAR SERVICE TRANSFORMATION

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ELEVATING YOUR SERVICE

  1. Service Beyond your borders: crossing the extra mile for great service
  2. Moving up: how to become a relationship manager
  3. My Service Quality: Operational Excellence
  4. Speed it up: Total Quality Management
  5. Inside out: Internal Service & Designing Quality Metrics
  6. MAP That ROAD: Customer Journey Mapping
  7. I am the Champion: Certified Customer Experience Specialist

Service Mindset (Behavior, Values, Practices)

  1. The Service Champ: building up the customer service values
  2. Boost Me Up : Becoming a service quality representative
  3. Me & The customer: handling customers and customer relations
  4. When things turns bad: Complaint Management
  5. A Customer From Hell: Working with difficult customers
  6. Service from the Heart: Personalization of services
  7. Service Excellence: Exceeding customer expectations
  8. It’s My call: Taking ownership and responsibility in managing customer diversity

LEADING A CUSTOMER CENTRIC ORGANIZATION

  1. Service Leadership: Service Leader, roles and dimensions
  2. Service Management Activity: Managing Service Data & Quality Standards
  3. Motivating my service Team: Creating a service centric Team
  4. I am the Champion 2: Certified Customer Experience Professional
  5. The Mover: Business Continuity and Improvement Plan
  6. Keeper: Work Force Management
  7. GATES: Quality Measurement and Calibration
  8. Multi Business: Omni Channels and alternative to face to face encounter

BUILDING YOUR SERVICE CULTURE

  1. Transforming my Service Values: Customer focused as a competitive edge
  2. Retention as a Service Strategy: Building Loyalty and advocacy
  3. Getting More for less: Service as SMART of financial growth
  4. Service Transformer: Certified Customer Experience Engineer

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