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Service Management



Service Management

In the dynamic landscape of business, where product development and marketing strategies rapidly evolve, customer service management remains the cornerstone of success. It serves as the primary differentiator among companies, highlighting the importance of prioritizing and enhancing the customer experience.

Goal of Course:

This 5 days Customer Service Management course in Dubai is designed for leaders and managers who not only want to understand and implement exceptional customer service, but also know what it takes to build a customer centric organization which cultivates a culture of service orientation.

By the end of this service management program, service managers and leaders will learn the key principles in service standards, customer experience management, research, and employee engagement.

Moreover, they will become familiar with the meaning of service management, service management systems, process and types, as well as its roles and responsibilities.

During the customer service management training, participants will also acquire tools and techniques that will help them lead an environment of great customer service, which focuses on the smallest details of the customer journey, looking at each touchpoint by itself, while leveraging the insights and tools provided by the customer relationship management process to understand, engage, and delight their customers effectively.

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