While product development, marketing strategies, and other different business aspects are evolving by the second, Customer Service is still considered as the biggest differentiator between the companies.
This 5 days Service Management program is designed for leaders and managers who not only want to understand and implement exceptional customer service, but also know what it takes to build a customer centric organization which cultivates a culture of service orientation.
Goals of Service Management Course:
By the end of this course, participants will learn the key principles in service standards, customer experience, research, and employee engagement.
Moreover, they will be familiar with the types of service management, service management systems, and service management roles and responsibilities.
Participants will also acquire tools and techniques that will help them lead an environment of great customer service, which focuses on the smallest details of the customer journey, looking at each touchpoint by itself.
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