COURSE OVERVIEW
The customers are becoming more sophisticated and have more opportunities to deal with our competitors. Customers often deal with the competition when they do not realize that we are able to offer a service or they feel that they are too small to be of interest to the Group. Overcoming these misconceptions requires the Group to develop a sales culture and individuals to develop sales skills. Our smart selling solution sales training courses in Dubai and UAE, cultivates an environment where all staff can confidently identify customer needs, suggest an appropriate solution to those needs and obtain the customer’s agreement to the course of action.
The ability to create environment where there is enthusiasm for our products and services is the first step in creating a successful ‘long-term’ sales culture.
This 3 days course sales training courses in Dubai will enable delegates to have a clear understanding of the essentials of face-to-face selling, over the telephone selling and most importantly will build the right mindset and attitude towards understanding the importance of clients and maintaining successful relationship with clients.
The 6-steps selling skills is about a structured sales process that allows the delegates to adhere to a customer centric approach that covers the following steps in experiential learning environment:
- Prospecting
- Recognizing a customer’s needs
- Agreeing on these needs with the customer
- Outlining alternative courses of action
- Implementing the customer’s chosen course of action
Securing the deal by ensuring customer loyalty through lasting, quality service