COURSE OVERVIEW
Modern service managers have demands placed upon them daily from customers, employees, their superiors and shareholders. Never has this been truer than the times we operate in today. The service leadership training in Dubai is an interactive and practical course that teaches participants the principles of how to drive customer loyalty by adding value through customer experiences, how to understand their customers better and use the power of a common vision and values to engage employees and drive a customer focused culture.
The leadership training program also provides them with practical tools they can use immediately in their role to improve the management of service in their organization.
Goal of Course
This service leadership training in Dubai provides the participants with a unique learning opportunity that enable them to understand what is needed to become a “Service Leaders” who has the ability to design, strategize, implement, measure and evaluate service initiatives.
In addition the Service Leadership program is designed to help “Service Leaders” to develop the required essential skills in order to lead, manage and motivate their service team effectively
The participants can undertake the service leadership training in Dubai, UAE, SA, Lebanon, Egypt and beyond and will acquire new methods in implementing a service culture improvements across their departments, organization and with their customers
During our leadership training in Dubai, participants are first shown why understanding change in the service mindset is crucial to the organization, then they candidly discuss their organizations’ strengths and weaknesses, and learn the service-related characteristics of effective and ineffective teams
Participants will practice using simulations, case studies and discussion of real-life situations prepared precisely for the service leadership topic.