FZ LLC Level 14 Emaar Boulevard P.O.Box 5000012 Dubai, UAE
+ 971 (4) 368 0915
+ 971 (4) 455 8556

Customer Service for Healthcare

COURSE OVERVIEW

Customer Service for Healthcare Training by Leap To SuccessParticipants will practice using simulations, case studies and class discussion of real-life situations – preparing specifically for the customer issues they will actually encounter in the field.

This course teaches the superior service in the healthcare industry. Delegates will learn how to develop and maintain a positive attitude, show extra attentiveness to patients, use customer-friendly language, and deal effectively with complaints and problems. Finally, delegates will learn how to build rapport with customers, interpret non-verbal communication skills, provide quality customer service over the telephone, and communicate effectively through e-mail.

This course will help you determine what your patients want, and evaluate the service provided

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