Service Management
Course Overview
In the dynamic landscape of business, where product development and marketing strategies rapidly evolve, customer service management remains the cornerstone of success. It serves as the primary differentiator among companies, highlighting the importance of prioritizing and enhancing the customer experience.
Goal of Course:
This 5 days Customer Service Management course in Dubai is designed for leaders and managers who not only want to understand and implement exceptional customer service, but also know what it takes to build a customer centric organization which cultivates a culture of service orientation.
By the end of this service management program, service managers and leaders will learn the key principles in service standards, customer experience management, research, and employee engagement.
Moreover, they will become familiar with the meaning of customer service management, service management systems, process and types, as well as its roles and responsibilities.
During the customer service management training, participants will also acquire tools and techniques that will help them lead an environment of great customer service, which focuses on the smallest details of the customer journey, looking at each touchpoint by itself, while leveraging the insights and tools provided by the customer relationship management process to understand, engage, and delight their customers effectively.
Duration:
5 Days
Language:
English
Customized Learning
Leap To Success is offering a variety of learning options to meet current realities and can be adapted to suit your business needs. These options include variants of online, blended and on-site course formats.
Face To Face Learning
Enabling you to have a face to face interactive and engaging learning experiences led by renowned industry experts and thought leaders with extensive practical experience who will employ a variety of interactive learning techniques, including short high-impact videos, case studies, assessments, role plays, in addition to on-going support.
Virtual Learning Labs
Interactive online learning held in real-time using Zoom and are led by international subject matter experts who incorporate case studies, breakout rooms, guided practice, simulations and discussions to maximise your learning experience.
General Methodology
Similar to any L2S training program, this program offers an interactive learning experience in which will allow the delegates to reflect on their learning through an informative, indulging, and fun classroom experience. The design of the training session focuses on the following attributes.
Concrete Experience: The delegates will learn by doing
Reflective Observation: Reflecting on the newly experienced skill-set
Abstract Conceptualization: Developing deeper understanding to the learned concepts
Active Experimentation: Providing the delegates with realistic tools that can be tested in the real life
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