Providing Quality Service
Course Overview
In Providing Quality Services training program, participants identify good and poor customer service and the reasons that customers leave. Participants learn the value of lifetime customers and discover how to cultivate lifetime customer relationships. They learn that it costs far less to keep a customer than it does to find and attract a new customer. Finally, they discover that everyone has a customer ? whether internal or external ? and discuss what having an internal customer entails.
Call Us At + 971 (4) 368 0915 or email us at info@l2s.net for further details or to discuss your requirements.
Customized Learning
Leap To Success is offering a variety of learning options to meet current realities and can be adapted to suit your business needs. These options include variants of online, blended and on-site course formats.
Face To Face Learning
Enabling you to have a face to face interactive and engaging learning experiences led by renowned industry experts and thought leaders with extensive practical experience who will employ a variety of interactive learning techniques, including short high-impact videos, case studies, assessments, role plays, in addition to on-going support.
Virtual Learning Labs
Interactive online learning held in real-time using Zoom and are led by international subject matter experts who incorporate case studies, breakout rooms, guided practice, simulations and discussions to maximise your learning experience.
General Methodology
Similar to any L2S training program, this program offers an interactive learning experience in which will allow the delegates to reflect on their learning through an informative, indulging, and fun classroom experience. The design of the training session focuses on the following attributes.
Concrete Experience: The delegates will learn by doing
Reflective Observation: Reflecting on the newly experienced skill-set
Abstract Conceptualization: Developing deeper understanding to the learned concepts
Active Experimentation: Providing the delegates with realistic tools that can be tested in the real life
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