Relationships Skills
Course Overview
The Relationships Skills training program explores the differences between service selling and relationship selling, and offers practical techniques for building, deepening, and sustaining long-term relationships that lead to ongoing profitable sales. It introduces a seven-step sales process that encompasses introducing yourself and your company; establishing rapport; creating interest; asking fact-finding questions to determine needs; making recommendations; overcoming obstacles and closing the sale, and follow-up to ensure customer satisfaction.
Goal of Course:
Along the way, participants will learn proven techniques for developing rapport and trust based on a deep understanding of each client’s individual behaviour style, and how each client wants to be treated. The workshop will enhance skills throughout the entire sales lifecycle, from listening to new prospects to more effectively serving long-time customers.
Call Us At + 971 (4) 368 0915 or email us at info@l2s.net for further details or to discuss your requirements.
Customized Learning
Leap To Success is offering a variety of learning options to meet current realities and can be adapted to suit your business needs. These options include variants of online, blended and on-site course formats.
Face To Face Learning
Enabling you to have a face to face interactive and engaging learning experiences led by renowned industry experts and thought leaders with extensive practical experience who will employ a variety of interactive learning techniques, including short high-impact videos, case studies, assessments, role plays, in addition to on-going support.
Virtual Learning Labs
Interactive online learning held in real-time using Zoom and are led by international subject matter experts who incorporate case studies, breakout rooms, guided practice, simulations and discussions to maximise your learning experience.
General Methodology
Similar to any L2S training program, this program offers an interactive learning experience in which will allow the delegates to reflect on their learning through an informative, indulging, and fun classroom experience. The design of the training session focuses on the following attributes.
Concrete Experience: The delegates will learn by doing
Reflective Observation: Reflecting on the newly experienced skill-set
Abstract Conceptualization: Developing deeper understanding to the learned concepts
Active Experimentation: Providing the delegates with realistic tools that can be tested in the real life
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