Supervisory Skills

Training Objectives

• Defining the supervisory role
• Effective Supervisor’s Attitude
• Achieving Results through People
• Providing Performance Feedback
• Motivating Through Empowerment
• Achieving Top Performance through Employee Recognition.
• Importance of Building up a workforce
• Creating the Work Unit Improvement Plan
• Identify the different leadership types
• Be able to conduct daily meetings and reach optimum results
• Gain an understanding of the basics of Situational Leadership
• Become an inspirational role model
• Learn to inspire a shared perception of the assigned tasks
• Encourage growth & mutual respect
• Learn to share rewards & celebrate accomplishments
• Nurture the diversity, acceptance and cooperation culture among team members
• Understand the team members needs and problems and assist them
• Make sure that projects are running efficiently
• Communicate up and down in the most efficient ways possible
• Understand the basics of a reporting system and make the minimum use of it.

Module Outlines

Module 1: Effective Supervisory Skills

• Role of the supervisors
• 5 Main Function of the Supervisor Vs Leadership
• The Influence of the Supervisor behavior on the Team and team Members
• Leadership Attributes Vs. Team Results
• Situational leadership basic concepts

Module 2: Communication as Means of influencing

• Application: Communication Techniques
• Learn to establish common ground with others
• Use “I” messages
• Learn to adeptly converse and network with others
• State and delivers ideas clearly.
• Gain insight into asking effective probing questions
• Use appreciative inquiry as a communication tool

Module 3: Building & Managing Top Performing Teams

• Understanding and managing the team staging process
• Measuring Individual Performance
• Measuring Team Achievements
• Setting Standards
• Being Consistent
• How to choose, implement and report a basic understanding of KPI’s
• Effective Goal Setting applied to the field work
• Dealing with Difficult Situations

Module 4: Coaching & Delegation/Assigning Trasks

• Assertive Behavior vs. Passive Behavior while coaching
• Directive Behavior – Setting out expectations using positive Language
• Coaching Behavior – prompting questions to encourage behavior
• Elements of good coaching sessions
• The power of positive corrective feedback
• Tools to give feedback
• Delegation and Tasks Assignment in Practice
• 5 steps of delegation and tasks assignment

Module 5: Motivation

• Motivating Skills
• Actions that motivates Vs. Actions that demotivates
• Using Goals to motivate not to demotivate
• Reinforce Positive Behavior
• Effectively empower direct reports
• 3 Rules of empowerment
• Attributes of Supervisor Vs. Attributes of a field worker

Module 6: Managing Activities

• How to priorities – the urgent vs. important
• Planning by the week, doing by the day
• Setting SMART Goals
• Creating a Long-Term Productive Plan
• Creating a Support System
• Dealing with conflicts when they arise

Customized Learning

Leap To Success is offering a variety of learning options to meet current realities and can be adapted to suit your business needs. These options include variants of online, blended and on-site course formats.

Face To Face Learning

Enabling you to have a face to face interactive and engaging learning experiences led by renowned industry experts and thought leaders with extensive practical experience who will employ a variety of interactive learning techniques, including short high-impact videos, case studies, assessments, role plays, in addition to on-going support.

Virtual Learning Labs

Interactive online learning held in real-time using Zoom and are led by international subject matter experts who incorporate case studies, breakout rooms, guided practice, simulations and discussions to maximise your learning experience.

General Methodology

Similar to any L2S training program, this program offers an interactive learning experience in which will allow the delegates to reflect on their learning through an informative, indulging, and fun classroom experience. The design of the training session focuses on the following attributes.

• Concrete Experience: The delegates will learn by doing
• Reflective Observation: Reflecting on the newly experienced skill-set
• Abstract Conceptualization: Developing deeper understanding to the learned concepts
• Active Experimentation: providing the delegates with realistic tools that can be tested in the real life

Specific Methodology

To effectively execute this program and to ensure that the end result is being achieved L2S specific training methodology in Service Leadership is as explained in the below stages:

Stage 1: Designing the Training Event

During this stage L2S will be assessing the learning needs from the determined objectives, and simultaneously considering practicality. In addition, the Program Manager will arrange for a meeting with the Training Department or Stakeholders, to better understand their specific needs and the in the program. The objective of the meeting is to understand the principles of accounting and finance and Enhance the capabilities and skills in financial knowledge

Stage 2: During the training

The course design is based on interactive facilitation, training videos, and group discussions

This course is designed for the full involvement of every participant through the use of:

• Interactive team activities
• Skills practice sessions
• Group discussions
• Participant presentations
• Personal reflection
• Theory input

Activities Brief

Below is a list of some of our activities that we use for supervisory skills

Mission Improbable: An Interactive game that focuses on the importance of well-planned communication and how to motivate the team to achieve more. Also this module focuses on delegation in practice and what, how, and when to delegates.

This game is intended to encourage co-operation the Brief states that it is the two teams’ combined score that counts. But will each team embrace the fact that they are not competing with each other? (Frequently, they don’t and yet it is clear that supportive communication between the two camps is essential in order to gain the maximum score possible!).

Decisions Decisions: An interactive and engaging team and decision-making business game that challenges groups to solve problems by consensus, under time pressure and on a budget!

This optional day looks at Decision Making and the consequences of making bad and good decisions. It also focuses on Customer Satisfaction vs. Business Profit.

The team is separated into groups of four or five members. Now representing the management team of a tour company, they are presented with a series of issues and problems to solve. They debate the given options mindful that spending money on a problem may increase customer satisfaction but reduce profits, while going for the cheap option may well mean a loss of customer satisfaction.They enter their decision into a computer using a secret team code, the customer service score and profit balance is then printed along with the next problem.

After working through a series of problems and challenges each team receives their final report, which reveals the effects of their decisions on customer satisfaction and the repeat business prospects. The debriefing will be tailored to the objectives you wish to achieve.