Supervisory and Team Building Skills

Training Objectives

• Understand the supervisory role context
• Appreciate why organizations need managers and supervisors
• Understand the basic Supervisory functions 
• Learn how to supervise and lead a project team within the context of a business project
• Be confident to manage people who were your former peers
• Learn how to build effective team relationships in the workplace – understanding personality and diversity
• Understand the advantages/disadvantages of different supervisory styles (incl. my own)
• Be confident to analyze problems and achieve results through planning, prioritizing and monitoring
• Overcoming communication barriers and improve participation
• Understand and apply key conflict resolution and counseling skills promptly
• Be able to apply effective delegation, feedback and listening skills appropriately with diverse staff
• Providing Constructive Feedback
• Motivating Through Empowerment
• Achieving Top Performance through Employee Recognition
• Understanding Team Dynamics and team maturity process 
• Apply the needed step to increase team engagement and performance

Module Outlines

Module 1:  Effective Supervisory Skills 

• Role of the supervisors  
• 5 Main Function of the Supervisor Vs, Leadership
• The Influence of the Supervisor behavior on the Team and team Members
• Supervisor Attributes Vs. Team Results 
• Situational leadership basic concepts 

Module 2: Communication with a Team 

• Application: Communication Techniques
• Learn to establish common ground with others
• Use “I” messages
• Learn to adeptly converse and network with others
• State and delivers ideas clearly.
• Gain insight into asking effective probing questions
• Use appreciative inquiry as a communication tool
• Listening for Team Effectiveness 
• Characteristics of poor listeners on a team
• Group exercises: Changing listening habits on the team

Module 3: Teamwork Skills for Supervisors

• The importance of teams
• Defining the Team 
• Team staging 
• Techniques for building great teams
• Teamwork, teams and the bottom line
• Shared Vision 
• Building Trust among team 
• Expectations and Guideline 
• Styles of behaving toward team members
• The aggressive, passive and teamwork styles
• The behavioral style continuum

Module 4: Creating a Positive Team Environment

• Fundamental traits of positive teams
• Appreciation of Differences 
• Understanding team Needs
• Recognition of the strength of each member
• Accountability and Consequences
• Meeting Mastery & Meeting Menace Checklist   
• Three lessons about positive actions
• Why team members don’t praise each other at work
• Giving praise to team members

Module 5: Building Successful Team

• The six secrets of successful teams
• Key questions for your team
• Clarity of purpose
• The eight-part SMART
• Planning and prioritization

Module 6:  Building & Managing Top Performing Teams 

• Understanding and managing the team staging process 
• Measuring Individual Performance 
• Measuring Team Achievements

Module 7:  Coaching & Delegation/Assigning Trasks   

• Assertive Behavior vs. Passive Behavior while coaching
• Directive Behavior – Setting out expectations using positive Language
• Coaching Behavior – prompting questions to encourage behavior 
• Elements of good coaching sessions 
• The power of positive corrective feedback
• Tools to give feedback
• Delegation and Tasks Assignment in Practice 
• 5 steps of delegation and tasks assignment 

 Module 8: Team and collaborative competency

• Teamwork and Collaboration Value to organizations
• Collaborating for Success Fostering Collaboration Creating a Working Agreement Contributing to a Collaborative Culture
• Tools to encourage Collaboration
• Establishing roles within the team 
• The Problem-Solving Style instead of Criticism
• Using Persuasion with Team Members
• Creating a Working Agreement 
• Contributing to a Collaborative Culture

Module 9:  Managing Activities

• How to priorities – the urgent vs. important
• Planning by the week, doing by the day
• Creating a Long-Term Productive Plan
• Creating a Support System 

Customized Learning

Leap To Success is offering a variety of learning options to meet current realities and can be adapted to suit your business needs. These options include variants of online, blended and on-site course formats.

Face To Face Learning

Enabling you to have a face to face interactive and engaging learning experiences led by renowned industry experts and thought leaders with extensive practical experience who will employ a variety of interactive learning techniques, including short high-impact videos, case studies, assessments, role plays, in addition to on-going support.

Virtual Learning Labs

Interactive online learning held in real-time using Zoom and are led by international subject matter experts who incorporate case studies, breakout rooms, guided practice, simulations and discussions to maximise your learning experience.

General Methodology

Similar to any L2S training program, this program offers an interactive learning experience in which will allow the delegates to reflect on their learning through an informative, indulging, and fun classroom experience. The design of the training session focuses on the following attributes.

• Concrete Experience: The delegates will learn by doing
• Reflective Observation: Reflecting on the newly experienced skill-set
• Abstract Conceptualization: Developing deeper understanding to the learned concepts
• Active Experimentation: providing the delegates with realistic tools that can be tested in the real life

Specific Methodology

Specific Methodology: To effectively execute this program and to ensure that the end result is being achieved L2S specific training methodology in Supervisory and Team Building Skills program is as explained in the below stages:

During the training 

The course design is based on interactive facilitation, training energizers, training videos, extensive role-plays, group discussions, group brainstorming sessions.

This course is designed for the full involvement of every participant through the use of:

• Skills practice sessions
• Group discussions
• Participant presentations
• Personal reflection
• Case Study

Activities Brief

The Lost Dutchman’s Gold (Grand Game Based on Experiential Approach)

LD flagship team building simulation is based on a story about a lost mine from the 1890s in the southwestern United States. It’s designed so that normal human behavior and its links to the workplace become apparent as participants gain significant and usable insights from the play, discussion and relevant debriefing. Easily targeted to your desired outcomes. Dutchman superbly demonstrates the importance of:

• Collaboration
• Teamwork
• Communications
• Planning
• Leadership
• Productivity

The main theme is to “Mine as Much Gold as We Can” and “to Maximize Return on Investment” of the Expedition Leader and encourage teams to work together. 

Through this module, delegates will:

• Learn what employee engagement means
• Managing Resources and efficient execution of plan’
• How can employee engagement be implemented and managed
• The consequences of non-engaged employees for organizations
• How employee engagement is related to employee voice and representation

The Action Cantered Leader: Experiential game allows the delegates to understand the different skills attribute that the leader should focus on by balancing demands between Team, Tasks, and Individuals.

Action Maze Exercise: An interactive, experiential learning group exercise that emphasizes effective Leadership skills and giving proper direction

Leadership in Action

This is exciting learning resource. Challenging, enjoyable and instructive.It fosters leadership skills and encourages teamwork, self-organization and accountability, a set of best practices intended to allow for rapid delivery of high-quality.

Learning Objectives

• To demonstrate effective leadership
• To take on responsibility for a group
• To weigh up advantages and downsides of different options
• To assess risk
• To adapt the requirements of change 
• To meet designated objectives
• To adapt to lessons learnt throughout the project.