Money Collection Best Practices 

Debt collection is critical to a company’s financial health. Money Collection best practices program is designed to help accounts receivable and debt collection agents increase collection values, maintain customer loyalty and develop their overall skills. Workshop Participants will learn using active listening skills, effective questioning technique and a structured conversation to make an effective collection call.

The program includes Skills Practice Sessions and Coaching, to practice collections calls and the application of the skills covered in the program.

Certified Money Collection Manager

The certified collection manager program enables managers to supervise collections staff, establish credit ceilings, oversee outstanding accounts, serve as liaisons with collections attorneys, and authorize settlements with customers. Also, maintain company collection files and manage the financial position of their company as it relates to the issuance of credit and risk.

The program includes Skills Practice Sessions and Coaching, to practice collections calls and the application of the skills covered in the program.

Influencing Skills for Collection Specialists 

Influencing skills make a big difference in debt collection. A well-trained collector with influencing skills can often accomplish more in a single phone call than an untrained collector can in ten phone calls. Workshop Participants will learn powerful influencing techniques to communicate with debtors effectively and improve their ability to more effectively collect receivables.

The program includes Skills Practice Sessions and Coaching, to practice collections calls and the application of the influencing skills covered in the program.

Negotiation Skills for Money Collections

Negotiation is fundamental to collections. Collectors will need to overcome any hesitations they have in the collection and learn to negotiate with diplomacy. This program is designed to run through several scenarios during training to help new collectors discuss debts with a customer, structure a call, overcome customer objections, and effectively negotiate a payment plan.

The program includes Skills Practice Sessions and Coaching, to practice collections calls for collections and the application of the negotiation skills covered in the program.

Contact Us today to discuss your requirements with us.