KPI’s In Practice
Course Overview
According to the research performed by George Washington University © KPI and performance measurement development is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success. KPIs training offers a structured approach to articulate organizational objectives and select meaningful indicators of success, aligning strategy with performance assessment.
Simply selecting standard measures from a long list of possible measures is not effective. Our Kpis training helps in understanding the basics to mastering implementation and optimization strategies, delving into KPIs in HR and beyond. Elevate your performance management system with expert guidance today
Goal of Course:
Performance measures, or KPIs, are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation. KPIs training help with analysis of the gap between actual and targeted performance, and with measurement of organizational effectiveness and operational efficiency.
Operational measures, project measures, risk measures, and employee measures provide an early-warning system throughout an organization to help improve performance. Meaningful and strong KPIs provide insight into whether strategies are working, whether programs, projects and services are on schedule, on budget, and delivered effectively.
KPIs focus employees’ attention on what matters most to success, and allow for measurement of accomplishments. Our KPIs training course empowers individuals to move beyond standard measures by providing a comprehensive understanding of KPI development and implementation, ensuring effective strategy execution and organizational success.
Duration:
1 Day
Language:
English
Training Objectives
- Realize the benefits of utilizing an effective Performance Measurement System
- Deploy a successful methodology for developing and implementing performance metrics
- Address the human factors of implementing a performance measurement system
- Design and develop Dashboards and Scorecards
- Evaluate and select success factors and performance measures/KRIs/KPIs
Module Outlines
Module 1: KPI’s Past, Present & Future
- A Model for World Class Standards® Based on the British Institute for Customer Service
- Strategic Tools for allocating KPI’s and Quality Standards
- Standards, Pledges and Performance Targets
- Differences between a pledge, standards and performance targets.
- The Best Practices used in Creating Measures & Standards
Module 2: Applying KPI’s
- The need for performance measurement
- Current methods of measurement and common failings
- Linking Strategy to Action
- Defining Critical Success Factors
- Using Scorecard and Dashboard chart types and variations
- Discussion of specific performance metrics
- How to develop and standardize Performance Metrics
- The 6 phase model for implementing a successful
- Performance Measurement System
- Implementation Phase 1: Gaining management commitment and selecting a winning team
- Implementation Phase 2: Planning for success
- Discussion of specific performance metrics – client perspective
Customized Learning
Leap To Success is offering a variety of learning options to meet current realities and can be adapted to suit your business needs. These options include variants of online, blended and on-site course formats.
Face To Face Learning
Enabling you to have a face to face interactive and engaging learning experiences led by renowned industry experts and thought leaders with extensive practical experience who will employ a variety of interactive learning techniques, including short high-impact videos, case studies, assessments, role plays ,in addition to on-going support.
Virtual Learning Labs
Interactive online learning held in real-time using Zoom and are led by international subject matter experts who incorporate case studies, breakout rooms, guided practice, simulations and discussions to maximise your learning experience.
General Methodology
Similar to any L2S training program, this program offers an interactive learning experience in which will allow the delegates to reflect on their learning through an informative, indulging, and fun classroom experience. The design of the training session focuses on the following attributes.
Concrete Experience: The delegates will learn by doing
Reflective Observation: Reflecting on the newly experienced skill-set
Abstract Conceptualization: Developing deeper understanding to the learned concepts
Active Experimentation: Providing the delegates with realistic tools that can be tested in the real life
Activities Brief
Games & Activities conducted during the Training
Mind The GAP: Mind the Gap! Is an innovative, engaging and non-threatening way to identify those little gaps between average performance and top-notch excellence.
Mind the Gap! Is a great way of reminding staff – in an engaging format – of what is expected of them. Key areas in performance are bench-marked, gaps are revealed and there’s the opportunity for participants to air views and agree how to address shortfalls.
The activity is inspired by Olympic cycling coach, Sir David Brailsford, and his proven methods of improvement through marginal gains.
It enables you to target your training to where it’s needed most. It very quickly identifies the gaps in staff performance that need most attention.
The format, using a ‘traffic light system’ of counters and ‘secret’ boxes’ – all of which participants thoroughly enjoy – elicits their anonymous views on four key areas.
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