Working with Diversity and Different Personalities
Course Overview
In the new global economy, it is more important than ever to understand how culture affects communication and perception. Improving intercultural communication enhances success by bringing varied perspectives and fresh ideas into the workplace.
As the world gets smaller, the workforce becomes more mobile and outsourcing becomes more common. The need to understand diversity and to be able to include cultural diversity as part of the workplace culture is becoming increasingly important.
Goal of Course:
To address diversity issues, consider these questions: what policies, practices, and ways of thinking and within our organizational culture have a differential impact on different groups’ What organizational changes should be made to meet the needs of a diverse workforce as well as to maximize the potential of all workers, so that San Francisco can be well positioned for the demands of the 21st century?
Most people believe in the golden rule: treat others as you want to be treated. The implicit assumption is that how you want to be treated is how others want to be treated. But when you look at this proverb through a diversity perspective, you begin to ask the question: what does respect look like; does it look the same for everyone? Does it mean saying hello in the morning, or leaving someone alone, or making eye contact when you speak?
It depends on the individual. We may share similar values, such as respect or need for recognition, but how we show those values through behavior may be different for different groups or individuals. How do we know what different groups or individuals need? Perhaps instead of using the golden rule, we could use the platinum rule which states: “treat others as they want to be treated.” Moving our frame of reference from what may be our default view (“our way is the best way”) to a diversity-sensitive perspective (“let’s take the best of a variety of ways”) will help us to manage more effectively in a diverse work environment.
Duration:
2 Days
Language:
English
Training Objectives
- An understanding and acceptance of managing diversity concepts
- Recognition that diversity is threaded through every aspect of management
- Self-awareness, in terms of understanding your own culture, identity, biases, prejudices, and stereotypes
- Willingness to challenge and change institutional practices that present barriers to different groups
- Understand the impact of culture on human behavior in the workplace
- Be introduced to cultural frameworks different to their own
- Gain ideas for negotiating and managing conflict in a culturally appropriate and sensitive manners
- Utilize a framework to address conflict in a culturally diverse workplace
- Identify the factors of diversity
- Recognize different personality styles and adjust to them
- Understand negotiation styles
- Adjust your assertiveness level to match someone else’s
- Deal more effectively with the opposite gender.
Module Outlines
Module 1: Getting Started
- Program Objectives
- Case Study
- Self-Assessment
Module 2: Understanding Diversity
- What is Diversity
- Related Terms and Concepts
- A Brief History
- Why we discriminate?
Module 3: Discrimination
- Why we discriminate
- Understanding Stereotypes
- Stereotypes vs. Biases
- Identifying Your Baggage
- Attitudes and Behavior – Attitudes do not consistently predict behavior.
Module 4: Dealing with different personalities
- Personality Type as a Factor in Diversity
- What are other personality types out there?
- What are their communication preferences?
- What are their communication tendencies?
- Case Study
Module 5: Prejudice & Stereotyping and understand where it comes from
- Understand where Prejudice comes from
- Stereotyping and discrimination.
- Understand how prejudices affect our work and life.
- Define and understand friendly fire
- Work bullying
Module 6: None Verbal communication
- Understand how nonverbal behavior can hurt relationship
- Non-Verbal Communication Skills
- Body Language
- The Signals you Send to Others It’s not WHAT you say, It’s HOW you say it
Module 7: Becoming Considered
- Being Proactive
- Encouraging Diversity in the Workplace
- Preventing Discrimination
- Ways to Discourage Discrimination
Module 8 : Diversity and Negotiations
- Understanding common and conflicting interests
- Dealing with conflicting interests in a multi-cultural environment
Customized Learning
Leap To Success is offering a variety of learning options to meet current realities and can be adapted to suit your business needs. These options include variants of online, blended and on-site course formats.
Face To Face Learning
Enabling you to have a face to face interactive and engaging learning experiences led by renowned industry experts and thought leaders with extensive practical experience who will employ a variety of interactive learning techniques, including short high-impact videos, case studies, assessments, role plays, in addition to on-going support.
Virtual Learning Labs
Interactive online learning held in real-time using Zoom and are led by international subject matter experts who incorporate case studies, breakout rooms, guided practice, simulations and discussions to maximise your learning experience.
General Methodology
Similar to any L2S training program, this program offers an interactive learning experience in which will allow the delegates to reflect on their learning through an informative, indulging, and fun classroom experience. The design of the training session focuses on the following attributes.
- Concrete Experience: The delegates will learn by doing
- Reflective Observation: Reflecting on the newly experienced skill-set
- Abstract Conceptualization: Developing deeper understanding to the learned concepts
- Active Experimentation: providing the delegates with realistic tools that can be tested in the real life
Specific Methodology
Specific Methodology: To effectively execute this program and to ensure that the end result is being achieved L2S specific training methodology in Working with Diversity program is as explained in the below stages:
Stage 1: Designing the Training Event
During this stage, L2S will be assessing the learning needs of the determined objectives. Simultaneously consider practicality. In addition, L2S will consider the group’s learning style in order to identify which style of learning is most suitable. During this stage L2S as well will capture real problematic incidents reflecting on the real work environment.
Stage 2: During the training
The course design is based on interactive facilitation, training games, training videos, role-plays, group discussions, group brainstorming sessions.
Stage 3: Post the Training
Post the training program delegates will be given an action plan along with a worksheet that includes the key learning points. Also, L2S will design a Leader’s Tool Kit (LTK) for this particular module. The LTK helps the direct managers to evaluate the key learning points discussed during the training and allows the leader to monitor the progress of his/her employees post the training course.
Activities Brief
The Diversity in the Workplace
This training game allows the delegates to open the discussing of time & productivity management. Participants are asked to find fifteen words, related to time management, hidden in a word search grid. Duration 25 Minutes.
Ensure all staff understand and embrace the full meaning of diversity. This activity is about principles and attitudes, not legislation.
Learning Objectives
- To recognize some prejudices and preconceived ideas
- To respect everyone’s contribution
- That equal opportunities and discrimination are important issues
- That differences can be positive rather than negative
- That diversity has many benefits for organizations
- That discrimination is illegal and can be costly
- That awareness of diversity issues makes for harmony and good working relations
Handling Diversity in the Workplace
An interactive learning video that focuses on how to communicate (verbal and non-verbal) with people that are different than us. Followed by group activity and case Study.
Preventing Workplace Bullying
In interactive learning video with cases and workshops that focus on identifying the bullying, stereotyping, and insulting Behavior and encourages people to speak up professionally for themselves
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