Decision Making

Training Objectives

• Understand the factors influencing decision-making
• Understand the reasons for making decisions using the process of structured analysis
• Understand the Factors reducing the decision’s quality
• Identify when to involve others in the decision-making
• Understand the steps to use to yield the highest probability of successful decisions and solutions.
• Interpret and analyze data more successfully.
• Appreciate the importance and value of different problem-solving approaches and styles.
• Decision-making and evaluation techniques

Module Outlines

Module 1: Introduction To decision Making

• The factors influencing decision-making
• The cognitive, emotional, motivational and personality
• The basic psychological motivation “confirmation bias” diverting the decision process,
• Factors reducing the decision’s quality
• Decisions in the face of complexity and uncertainty

Module 2: Effective Decision Making

• Characteristics of effective decision making
• Decision making – what we really do?
• Decision making techniques
• Planning for decision making
• Decision levels
• When to listen to our intuition?
• When to involve others?
• Interpret and analyze data.
• De Bono’s Six thinking hats (looking at decision from all points view)

Module 3: Analytical Decision-Making Techniques

• Problem-solving techniques: introducing and exercising some decision techniques.

• Sorting
• Time lines
• Matrixes
• Decision trees
• Cost/benefit analysis
• Fish Bone
• Mind Mapping

Customized Learning

Leap To Success is offering a variety of learning options to meet current realities and can be adapted to suit your business needs. These options include variants of online, blended and on-site course formats.

Face To Face Learning

Enabling you to have a face to face interactive and engaging learning experiences led by renowned industry experts and thought leaders with extensive practical experience who will employ a variety of interactive learning techniques, including short high-impact videos, case studies, assessments, role plays, in addition to on-going support.

Virtual Learning Labs

Interactive online learning held in real-time using Zoom and are led by international subject matter experts who incorporate case studies, breakout rooms, guided practice, simulations and discussions to maximise your learning experience.

General Methodology

Similar to any L2S training program, this program offers an interactive learning experience in which will allow the delegates to reflect on their learning through an informative, indulging, and fun classroom experience. The design of the training session focuses on the following attributes.

• Concrete Experience: The delegates will learn by doing
• Reflective Observation: Reflecting on the newly experienced skill-set
• Abstract Conceptualization: Developing deeper understanding to the learned concepts
• Active Experimentation: providing the delegates with realistic tools that can be tested in the real life

Activities Brief

Decisions Decisions: An interactive and engaging team and decision-making business game that challenges groups to solve problems by consensus, under time pressure and on a budget!

This optional day looks at Decision Making and the consequences of making bad and good decisions. It also focuses on Customer Satisfaction vs. Business Profit.

The team is separated into groups of four or five members. Now representing the management team of a tour company, they are presented with a series of issues and problems to solve. They debate the given options mindful that spending money on a problem may increase customer satisfaction but reduce profits, while going for the cheap option may well mean a loss of customer satisfaction.

They enter their decision into a computer using a secret team code, the customer service score and profit balance is then printed along with the next problem.

After working through a series of problems and challenges each team receives their final report, which reveals the effects of their decisions on customer satisfaction and the repeat business prospects. The debriefing will be tailored to the objectives you wish to achieve.

Innovate & Implement (Innovative Decision Making)

Very engaging game that is focused around decision that will aid to creating service strategies that increases customer satisfaction. This dashboard game is tailored around various organizational situation by putting the leaders together to work in a challenging, time-limited approach focused on collaboration.